Frequently Asked Questions
What types of data does Guava support?
e.g. blood tests, doctor visits, X-rays, MRIs, medications, and other metrics in your patient portals
Paper copies of health documents
Guava extracts useful information from your paper documents so you don't have to manually enter them
e.g. blood test results, vaccination cards, visit summaries, or insurance bills
Fitness device and app metrics
e.g. steps, heart rate, sleep, weight, and workouts from Fitbit, Garmin, Withings, Oura, and more
Manually entered information
e.g. supplements, lifestyle habits, or injuries not already recorded in your doctor's records
Which countries does Guava support?
Guava supports programmatic medical record retrieval in the United States. Everything else is supported globally, such as
uploading paper copies of health documents, bills, digital files such as X-ray or MRI, or integrating fitness devices and apps.
Which devices and operating systems does Guava support?
Guava supports all modern devices including phones, tablets, and computers using
Windows, Mac, iOS, Android, and any other OS that supports modern web browsing. Guava can also be
installed as a native web app on any modern device so that it's available in your app launcher.
How much does it cost to use Guava?
We offer an Essential Plan or a Concierge upgrade depending on how much work you want us to do for you. You
can also try Guava for free with our Preview Plan. See Plans
How long does it take to get my records?
The majority of records from health systems can be retrieved in less than a minute after your authorization.
For certain health systems or record types that are not yet supported, the health system must be
contacted manually to request records which can take hours to days depending on the speed of the
provider involved. We contact providers and deal with the hassle for you if you choose our Concierge Plan,
otherwise we provide do-it-yourself instructions to help you along the way.
What if I just want to get my radiology records?
Radiology imaging records (X-Rays, MRIs, CT-Scans) are often the toughest to get hold of.
If you're just interested in those, check out our radiology records
Why do I need Guava to get my records instead of requesting them myself?
You could request your own medical records from each health system, usually by calling them and
requesting for your records to be mailed to you in paper or DVD form after a few weeks.
After receiving your paper records, you would need to manually read through the documents and extract useful information
such as doctor notes and test results. Some records may even require special software to read, such as X-ray images or MRI.
After every visit, you would need to re-request your records again.
Guava can do this on your behalf using integrations with health systems made possible by the
21st Century Cures Act,
and help you fetch your records and organize them digitally, and continue to update after every visit.
How do I share my health profile with doctors or family members?
In your profile settings, you can choose to share your profile to any email address. You can choose whether
to let someone fully manage your health profile (manager access), or just to view your profile (viewer access).
You can also specify when the access expires, such as the duration of a doctor visit.
Can I use Guava to show proof of COVID-19 vaccination?
Once connected to the providers who administered your vaccine, Guava can display proof of vaccination
from any phone, tablet or computer. Simply click on "COVID-19 Vaccine Proof" button on the Profile page. Read more about the
different ways of showing COVID-19 vaccine proof
Does Guava help me in emergencies?
Have any questions or want talk to a member of our team? Email us at [email protected]