In this guide, we’ll show you how to get your medical records into Guava so that they’re easy for you to access, search, and share with your healthcare providers.
Connect to your existing patient portals
Many clinics and hospitals use online patient portals. In Guava, you can search for and connect to over 60,000 health systems in the US directly from the app by selecting Menu > Data sources > Health systems.
Under + Health System or Connect Providers, search for your provider’s electronic health record (EHR) system or patient portal. You’ll be redirected to its website, where you’ll securely sign in using your username and password.
Learn more about how we keep your information secure by following HIPAA, Federal, and State laws.
Once connected, Guava will automatically sync your clinical data, such as labs, conditions, medications, and visit summaries, into a consolidated, searchable format.
Can’t sign in to your patient portal?
If you don’t have access to a portal from a past clinic or hospital, call their office and request to activate your patient portal. Most providers will provide you with an activation code after your initial visit via email or in your post-visit summary, but you may have to request a new code if it’s expired. You have the legal right to your medical records under HIPAA, and most offices will help you get access or send them to you directly.
What if my portal isn’t listed?
Try searching for the name of the health system displayed in your portal. If it still doesn’t show up, it’s possible that it’s not connected to Guava yet. For now, you can upload files manually (learn how to do this below) and request that we connect. We’re regularly adding new portals, so we’ll let you know when yours is connected.
Upload any paper records, CDs, or files
If portal access isn’t available or you have paper records, CDs, or medical record files you’d like to add to your profile, you can upload them by going to Menu > Data sources > File Uploads.
Some patient portals also allow you to download your records as a CCDA or XML file, even if they can’t be connected directly to Guava. If this option is available in your portal, you can download the file onto your device and upload it into Guava manually by going to Menu > Data sources > File Uploads.
If your provider sends you a CD with X-rays, MRIs, or CT scans, you can upload them to Guava on a computer with a CD reader. Find the “DICOM” folder on your CD and drag and drop it into Guava in the box under Upload Files.
If you have paper records, you can take a photo or scan them and upload them as an image or PDF document. Guava’s record parser will extract the information and allow you to view, add notes, or mark things as incorrect.
Guava can also extract and organize lab data from files you’ve uploaded in your Biomarker section for easier tracking. You can see biomarkers by going to Profile > Biomarkers.
You’re all set
Once your records are in Guava, you and your provider can view them in one centralized, searchable place under Records.
Lab results will also populate your Biomarkers section under Profile > Biomarkers, helping your provider track trends over time and get a clearer picture of your overall health.
Optional: Start Connecting Devices
To get an even more comprehensive view of your health, you can also connect your medical and wearable devices. This includes smartwatches, smart rings, blood pressure cuffs, and continuous glucose monitors from brands like Oura, Withings, Apple, Dexcom, and more.
To connect your device, go to Menu > Data Sources > Devices & Apps > + Add device or app.
Whether you're managing a chronic condition, prepping for a specialist visit, or just trying to stay organized, having your complete health history in Guava makes it easier to get the care you need.
